We offer following services to our clients:
MANAGED OPERATIONS
- Managed LAN/WAN Operations
- Managed Security Operations
- Managed Voice Operations
24x7x365 NOC
- Single point of Contact
- Fault and Performance
Service Level Management/Reporting
- Response times (MTTR)
- Remote monitoring, fault and problem management (including root cause analysis)
- Event Capture
- Event validation
- Incident notification (escalation)
- Incident severity levels
- Problem resolution
Configuration Management
- Save and track device(s) configurations according to customer policies
Inventory Management
- Track existing customer inventory and provide spares in case of failure
- Trouble Ticketing Management/Escalation
- Incident ticketing and tracking
Vendor Management
- Acquisition/purchasing of appropriate vendor support Repair and Return
- Escalation handing with Vendor’s TAC (Technical Assistance center)
INSTANT SUPPORT
- LAN/WAN
- Security
- Voice
Instant Support Features:
If you have an immediate and urgent need for Network Support in LAN/WAN, Network Security or Voice technologies, you can open a ticket instantly to reach our CCIE level Engineer who is ready to assist you 24x7.